Reference

Terms & Conditions That Put You in Control

Our Terms & Conditions spell out exactly how your account works on sensa 88 — from the moment you deposit via DANA, OVO, GoPay or QRIS, through live…

Account registration & eligibility rulesPayment and withdrawal conditionsYour rights and our responsibilities
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sensa 88 Terms & Conditions That Put You in Control
GET HELP ANYTIME

Contact Us About Terms or Your Account

Live Chat Available 24 hours. Open the chat widget inside your account or on the lobby…
Email Support Send queries to [email protected] and expect a reply within 4 hours during business hours.
Account Settings Log in to sensa 88, navigate to Account > Settings > Support, and submit…
HOW WE PROTECT YOU

Data Security, Account Access & Your Rights

Data Handling

We collect your name, email, phone number and payment details only to verify your identity and process deposits and withdrawals. We do not sell or share your data. All account information is encrypted and stored on secure servers.

Cookies & Device

We use cookies to keep you logged in and remember your preferences. You can disable cookies in your browser settings, but some features may not work. Our mobile app uses similar tracking for authentication and fraud prevention only.

Account Verification

When you join, you provide an email and password. Before your first withdrawal, we confirm your identity with an ID photo and a recent utility bill or bank statement. This protects your account and speeds up payouts.

Data Retention

We keep your account data for as long as your account is active. When you close your account, we retain transaction records for 7 years for compliance. Personal data is deleted after that period, unless local law requires longer retention.

Your Rights & Changes

You have the right to access, update or delete your personal data. Submit a request via Account > Settings > Data or email [email protected]. We respond within 14 days and help you download or remove your information.

Dispute Resolution

If you disagree with a charge, account closure or policy enforcement, contact support with evidence. We investigate within 7 business days and notify you of the outcome. Unresolved disputes can be escalated to our independent dispute officer.

Terms & Conditions FAQs

Violations — such as using multiple accounts, sharing your login, or attempting fraud — may result in account suspension or closure. We notify you of the reason, give you a chance to respond, and explain next steps. Serious breaches may result in forfeiture of your balance.

Yes. Log in to Account > Settings > Close Account. Any balance in your wallet remains yours and can be withdrawn within 30 days. After 30 days, we may archive the account. Deposits made within the last 48 hours cannot be withdrawn until cleared.

Minimum deposit is Rp 50,000 via DANA, OVO, GoPay or QRIS. Maximum per transaction is Rp 10,000,000. Daily withdrawal limit is Rp 50,000,000. Limits help us detect fraud and comply with local financial rules.

Once approved, withdrawals to DANA, OVO, GoPay or QRIS typically arrive within 5 to 15 minutes. Bank transfers may take 1 to 3 hours depending on your bank. We process requests 24 hours a day, but verification may add 2–4 hours if we need extra proof.

Your account works wherever you are, so long as you log in from a supported location and comply with local law where you are playing. If we detect unusual login locations, we may ask you to re-verify. Always use a secure internet connection, not public WiFi, for your security.

Yes. Log in to Account > Settings > Profile and update your email or phone number. To change a payment method, add a new one in the Wallet section. You can keep multiple payment methods on file and choose which to use for each deposit.

Contact support via live chat or email with your transaction ID and details. We investigate, check our records and your payment provider's logs, and respond within 5 business days. If we confirm an error, we reverse or correct it; if we find you're at fault, we explain why and how to avoid it next time.

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